Support
How can we help?
Find answers to common questions. If the issue continues, email us with your device model and Picchu version.
Frequently asked questions
Why does Picchu need my location?
Location is used to show altitude, nearby wildlife and summits, and to record a route when you choose. Picchu requests the minimum permission needed for each feature.
Can I use Picchu offline?
Core features and previously downloaded data remain available locally. Animal photo identification, sign-in and downloading a new country require a connection.
How does animal identification work?
Choose or take a photo and Picchu analyses it among relevant species. The result is an identification aid: always verify suggestions and never use them for safety decisions.
How do I delete my history?
Open History from the home screen and use the delete button. You can remove a selected period or every locally stored reading.
How do I import a route?
Open a compatible GPX, KML or KMZ file from the Routes tab, or share it with Picchu from the Files app.
How do I delete my account?
Open Account in Settings and choose account deletion. Associated data is then removed in accordance with the privacy policy.
Still need a hand?
Support is available by email. Please do not include GPS coordinates, personal photos or passwords in your message.